Tems and Conditions

Terms and Conditions

This website is operated by Valoce Jewelry. Throughout the site, the terms "we," "us," "our," and "entrepreneur" refer to Valoce Jewelry. Valoce Jewelry provides this website, including all information, tools, and services available on this site, to you, the user, on the condition that you agree to all the terms, policies, and notices stated herein.

By visiting our site and/or purchasing something from us, you agree to our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Conditions"), including those additional terms and policies referenced herein and/or available via a hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, suppliers, customers, vendors, and/or contributors to the content.

Please read these Terms of Service carefully before accessing or using our website. By visiting or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all terms of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

All new features or tools added to the current store are also subject to the Terms of Service. You can review the most recent version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website after any changes are posted constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you affirm that you are at least the age of majority in the state or province where you reside, or that you are the age of majority in the state or province where you reside and have given us your consent to allow all of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purposes, nor may you violate any laws in your jurisdiction while using the Service (including but not limited to copyright laws).

You may not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of the Terms will result in the immediate termination of your Services.

We reserve the right to refuse service to anyone at any time for any reason.

You understand that your content (excluding credit card details) may be transferred unencrypted and (a) may involve transfers over various networks; and (b) may be modified to comply with and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, the use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission from us.

The headings used in this agreement are for convenience only and will not limit or otherwise affect these Terms.

ARTICLE 1 - DEFINITIONS In these terms, the following definitions apply:

Cooling-off period: The period within which the consumer can exercise the right of withdrawal.
Consumer: The natural person who does not act in the exercise of profession or business and enters into a distance contract with the entrepreneur.
Day: 06-02-2025
Duration contract: A distance agreement related to a series of products and/or services, the delivery and/or supply of which is spread out over time.
Durable data carrier: Any means that enables the consumer or entrepreneur to store information personally addressed to them in a way that allows for future consultation and unchanged reproduction of the stored information.
Right of withdrawal: The consumer's ability to withdraw from the distance contract within the cooling-off period.
Entrepreneur: The natural or legal person who offers products and/or services remotely to consumers.
Distance agreement: An agreement in the context of a system organized by the entrepreneur for the sale of products and/or services remotely, where, up to and including the conclusion of the agreement, only one or more remote communication techniques are used.
Technique for remote communication: A method that can be used to conclude an agreement without the consumer and entrepreneur being in the same place at the same time.
General Terms and Conditions: These General Terms and Conditions of the entrepreneur.

ARTICLE 2 - IDENTITY OF THE ENTREPRENEUR Company name: Valoce Jewelry
Chamber of Commerce number: Ship by GS
Kvk-number : 93887027
VAT number: 251298334B01
Customer service email: info.valocejewelry@gmail.com
Business address: Boerschaplaan 181 3034ZC Rotterdam The Netherlands

ARTICLE 3 - APPLICABILITY These general terms and conditions apply to every offer made by the entrepreneur and every distance agreement and orders between the entrepreneur and the consumer.

Before the distance agreement is concluded, the text of these general terms and conditions will be made available to the consumer. If this is reasonably not possible, before the distance agreement is concluded, it will be indicated that the general terms and conditions can be inspected at the entrepreneur’s location and will be sent to the consumer free of charge upon request.

If the distance agreement is concluded electronically, the text of these general terms and conditions may, in deviation from the previous section, be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is reasonably not possible, it will be indicated before the distance agreement is concluded where the general terms and conditions can be consulted electronically and that they will be sent free of charge, either electronically or otherwise, at the consumer's request.

In the case that specific product or service terms and conditions also apply in addition to these general terms and conditions, the second and third sections will apply accordingly and the consumer may always refer to the applicable provision that is most favorable to them in case of conflicting general terms and conditions.

If one or more provisions of these general terms and conditions are entirely or partially void or annulled, the agreement and these terms will remain in effect and the relevant provision will be replaced promptly through mutual consultation with a provision that most closely approximates the intent of the original.

Situations not covered by these general terms and conditions must be assessed "in the spirit" of these general terms and conditions.

Uncertainties regarding the interpretation or content of one or more provisions of our terms must be explained "in the spirit" of these general terms and conditions.

ARTICLE 4 - THE OFFER If an offer has a limited validity period or is subject to conditions, this will be clearly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to modify and adjust the offer.

The offer includes a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a truthful representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot serve as grounds for compensation or termination of the agreement. Images of products are a truthful representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns, in particular:

The price, excluding clearance costs and import VAT. These additional costs will be at the customer’s expense and risk.
Any shipping costs.
The way in which the agreement will be concluded and the actions required for this.
Whether the right of withdrawal applies or not.
The payment, delivery, and performance of the agreement.
The period within which the offer may be accepted, or the period within which the entrepreneur guarantees the price.
The rate for communication via remote communication if the costs are calculated based on something other than the standard rate for the used communication method.
Whether the agreement is archived after its conclusion, and if so, how the consumer can consult it.
The way in which the consumer can check and, if desired, correct the data provided by them before concluding the agreement.
Any other languages in which, in addition to Dutch, the agreement may be concluded.
The codes of conduct the entrepreneur has committed to, and how the consumer can consult these codes electronically.
The minimum duration of the agreement in the case of a duration contract.

ARTICLE 5 - THE AGREEMENT The agreement is concluded at the moment the consumer accepts the offer and complies with the conditions set.

If the consumer has accepted the offer electronically, the entrepreneur will confirm the receipt of this acceptance electronically without delay. Until the receipt of this acceptance has been confirmed by the entrepreneur, the consumer may cancel the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and provide a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

The entrepreneur may, within legal frameworks, verify whether the consumer can meet their payment obligations, as well as any facts and factors important for responsibly entering into the distance agreement. If the entrepreneur has good reasons to refrain from entering into the agreement, they are entitled to refuse an order or impose special conditions.

The entrepreneur will send the following information to the consumer in writing or in such a way that the consumer can store it easily on a durable data carrier:

The business address where the consumer can address complaints.
The conditions under which the consumer can use the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal.
Information about guarantees and existing after-sales services.
The data mentioned in article 4, unless they have already been provided to the consumer before the execution of the agreement.
The requirements for termination of the agreement if the agreement lasts more than one year or is of indefinite duration.

In the case of a duration contract, the previous section applies only to the first delivery.

Every agreement is concluded subject to the condition of the sufficient availability of the relevant products.

ARTICLE 6 – RIGHT OF WITHDRAWAL When purchasing products, the consumer has the option to cancel the agreement without giving any reason within 14 days. This cooling-off period starts the day after the consumer receives the product or a representative designated by the consumer and made known to the entrepreneur.

During the cooling-off period, the consumer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If the consumer exercises their right of withdrawal, they will return the product with all delivered accessories and – if reasonably possible – in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.

When the consumer wants to exercise their right of withdrawal, they must notify the entrepreneur within 14 days of receiving the product. The notification should be made through a written message/email. After the consumer has notified their wish to exercise the right of withdrawal, they must return the product within 14 days. The consumer must prove that the goods have been returned on time, for example by providing proof of shipment.

If the customer has not notified the entrepreneur within the periods mentioned in section 2 and 3, or if the product has not been returned, the purchase is final.

Here is the English translation of the provided text:

ARTICLE 7 - COSTS IN CASE OF WITHDRAWAL
If the consumer exercises their right of withdrawal, the cost of returning the products will be borne by the consumer.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the withdrawal. This is provided that the product has already been returned to the webshop or conclusive evidence of complete return shipment can be provided.

ARTICLE 8 - EXCLUSION OF RIGHT OF WITHDRAWAL
The entrepreneur may exclude the consumer's right of withdrawal for products as described in sections 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, or at least in time before the agreement is concluded.

Exclusion of the right of withdrawal is only possible for products:

that have been created by the entrepreneur according to the consumer's specifications;
that are clearly of a personal nature;
that cannot be returned due to their nature;
that can spoil or age quickly;
whose price is linked to fluctuations in the financial market over which the entrepreneur has no control;
for single newspapers and magazines;
for audio and video recordings and computer software whose seal has been broken by the consumer;
for hygienic products whose seal has been broken by the consumer.

Exclusion of the right of withdrawal is only possible for services:

related to accommodation, transport, catering, or leisure activities to be provided on a specific date or within a certain period;
for which the delivery has explicitly started with the consumer's consent before the cooling-off period has expired;
related to betting and lotteries.

ARTICLE 9 - THE PRICE
I reserve the right to change the prices of the offered products and/or services during the validity period specified in the offer, also due to changes in VAT rates.

Notwithstanding the previous section, the entrepreneur may offer products or services with variable prices, which are linked to fluctuations in the financial market and over which the entrepreneur has no control. This link to fluctuations and the fact that any prices mentioned are indicative will be stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only allowed if they result from legal regulations or provisions.

Price increases after 3 months from the conclusion of the agreement are only allowed if the entrepreneur has agreed on this, and:

these result from legal regulations or provisions; or
the consumer has the right to terminate the agreement as of the day the price increase takes effect.

The place of delivery is determined under Article 5, first paragraph, of the Dutch Value Added Tax Act 1968, in the country where the transport starts. In this case, the delivery takes place outside the EU. Following this, the postal or courier service will charge the consumer import VAT and/or customs clearance costs. Therefore, no VAT will be charged by the entrepreneur.

All prices are subject to printing and typographical errors. The entrepreneur accepts no liability for the consequences of printing and typographical errors. In case of printing and typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

ARTICLE 10 - CONFORMITY AND WARRANTY
The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements of quality and/or usability, and the legal provisions and/or government regulations in force at the time the agreement was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.

A warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims the consumer may have against the entrepreneur under the agreement.

Any defects or incorrect deliveries must be reported to the entrepreneur in writing within 14 days after delivery. Returned products must be in their original packaging and in new condition.

The warranty period of the entrepreneur corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the final suitability of the products for any individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

The consumer has repaired or altered the delivered products themselves or had them repaired or altered by third parties;
The delivered products have been exposed to abnormal conditions or otherwise mishandled or treated contrary to the entrepreneur's instructions and/or on the packaging;

ARTICLE 11 - DELIVERY AND PERFORMANCE
The entrepreneur will exercise the greatest care when receiving and executing orders for products.

The place of delivery is the address provided by the consumer to the company.

Subject to what is stated in Article 4 of these general terms and conditions, the company will perform accepted orders with due haste, but no later than 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot or can only be partially executed, the consumer will be notified no later than 30 days after placing the order. In that case, the consumer has the right to cancel the agreement at no cost and is entitled to any compensation.

In the event of cancellation as mentioned in the previous section, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after cancellation. If delivery of an ordered product proves impossible, the entrepreneur will make efforts to make a replacement item available. No later than at the time of delivery, it will be clearly and understandably communicated that a replacement item is being delivered. For replacement items, the right of withdrawal cannot be excluded. The costs of returning the product are at the entrepreneur's expense.

The risk of damage and/or loss of products remains with the entrepreneur until the moment of delivery to the consumer or a previously designated representative known to the entrepreneur, unless otherwise agreed.

ARTICLE 12 - DURATION TRANSACTIONS: DURATION, TERMINATION, AND EXTENSION

Termination
The consumer can terminate an agreement concluded for an indefinite period and that concerns the regular delivery of products (including electricity) or services at any time, adhering to the agreed termination rules and a maximum notice period of one month.

The consumer can terminate an agreement concluded for a definite period and that concerns the regular delivery of products (including electricity) or services at any time at the end of the agreed period, adhering to the agreed termination rules and a maximum notice period of one month.

The consumer can terminate the agreements mentioned in the previous sections:

At any time, not limited to termination at a certain time or within a certain period;
At least in the same way as they were entered into;
Always with the same notice period as the entrepreneur has agreed for themselves.

Extension
An agreement concluded for a definite period, and that concerns the regular delivery of products (including electricity) or services, may not be tacitly extended or renewed for a certain period.

Notwithstanding the previous section, an agreement concluded for a definite period, and that concerns the regular delivery of daily, news, or weekly newspapers and magazines, may be tacitly extended for a certain period of up to three months, if the consumer can terminate the extended agreement at the end of the extension with a notice period of no more than one month.

An agreement concluded for a definite period, and that concerns the regular delivery of products or services, may only be tacitly extended for an indefinite period if the consumer can terminate it at any time with a notice period of no more than one month and a notice period of no more than three months if the agreement concerns the regular, but less than once a month, delivery of daily, news, and weekly newspapers and magazines.

An agreement with a limited duration for the regular delivery of daily, news, and weekly newspapers and magazines (trial or introductory subscription) will not be tacitly extended and will end automatically after the trial or introductory period.

Duration
If an agreement has a duration of more than one year, the consumer can terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness prevent termination before the end of the agreed duration.

ARTICLE 13 - PAYMENT
Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period as referred to in Article 6(1). In the case of an agreement for services, this period starts after the consumer has received the confirmation of the agreement.

The consumer is obliged to immediately notify the entrepreneur of any inaccuracies in the provided or stated payment details.

In case of non-payment by the consumer, the entrepreneur, subject to legal limitations, has the right to charge reasonable costs that were previously communicated to the consumer.

ARTICLE 14 - COMPLAINTS PROCEDURE
Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within 7 days after the consumer has identified the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a longer processing time, the entrepreneur will respond within 14 days with an acknowledgment and an indication of when the consumer can expect a more detailed response. If the complaint cannot be resolved through mutual agreement, a dispute will arise, subject to the dispute resolution procedure.

A complaint does not suspend the obligations of the entrepreneur unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at their discretion, either replace or repair the delivered products free of charge.

ARTICLE 15 - DISPUTES
Only Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply. This also applies if the consumer resides abroad.

ARTICLE 16 - PERSONAL INFORMATION
Your submission of personal data through the store is governed by our Privacy Policy. To view our privacy policy, click here.

ARTICLE 17 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our site or in the service may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, prices, promotions, offers, shipping costs for products, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if information in the service or on a related website is incorrect at any time and without prior notice (even after you have placed your order).

We are not obligated to update, modify, or clarify information in the service or on a related website, including but not limited to price information, except as required by law. No specified update or revision date should be applied to the service or a related website to indicate that all information has been changed or updated.

ARTICLE 18 - CHANGES TO THE TERMS OF SERVICE
You can view the most recent version of the Terms of Service at any time on this page.

We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates and changes on our website.

It is your responsibility to regularly check our website for changes. Your continued use of or access to our website or the service after any changes to these Terms of Service are posted will constitute acceptance of those changes.

ARTICLE 19 - CESOP
Due to the 2024 amendments to the "Dutch VAT Act 1968 (Implementation of Payment Service Providers Directive)" and the implementation of the Central Electronic System of Payment Information (CESOP), payment service providers may register data in the European CESOP system.